Returns & Replacement
All Sales are Final (unless stated below) -
Under many state, local and Federal laws, we cannot accept return of Sex toys and Food.
Perishable and fragile products (flowers, food, balloons, and gift baskets from our Same Day Selection) cannot be returned. These products are covered by our Sensual Baskets Guarantee. They will only be replaced if they arrive damaged, spoiled or if the wrong gift was delivered by our mistake. Please note that the photos and descriptions for our Basket gifts are only representative of the gift your recipient will receive. In case of balloons, the occasion will be the one you selected but the balloons may vary.
Chocolate and Candy - Our guarantees do not apply to melted chocolate. These items are shipped at your own risk. In some cases during summer months when temperatures are high we do reserve the right to make equal value substitutions of items that are subject to melting
Personalized gifts - Cannot be returned or Refunded. If the item imprint or inscription is incorrect and the result of OUR company Error, we will fix it at no cost to you. We ask that you check all fonts, words and letters for accuracy
Once we begin processing your order, the order will no longer be editable. If you want to make change to your order reply by email using the transaction email we sent you. Please be sure to include exactly what you would like to change in your order so that there will be no reason for phone calls back and forth. Again we will only be able to accommodate your request only if we have not processed your order. If you do not provide the order # and the reason for contacting us we may not be able respond to your inquiry in a timely manner meaning it is less likely that we will be able to accommodate your request.